Refund Eligibility

1. Unused Packages: If you purchase a package and do not use any points from the package, you may be eligible for a full refund of this package within 7 days of the purchase date.

2. Partially Used Packages: If you use any points from a purchased package, that package is non-refundable.

3. Expired Refund Period: Refund requests made after 30 days from the purchase date will not be eligible for a refund, regardless of whether the points have been used or not.

Non-Refundable Situations

4. Used Points: Points that have already been used to launch interview sessions are non-refundable.

5. Promotional Offers: Points purchased as part of a promotional offer or at a discounted rate are non-refundable.

6. Misuse: Refunds will not be issued if there is evidence of misuse, abuse, or fraudulent activity associated with your account.

Refund Process

7. Step 1 - Submitting a Request: To request a refund, please contact our customer support team at [hi@360interview.ai]. Provide your account details, purchase information, and the reason for the refund request.

8. Step 2 - Review and Approval: Our team will review your request and determine your eligibility for a refund. We may ask for additional information or clarification during this process.

9. Step 3 - Refund Issuance: If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account.

Changes to This Refund Policy

We may update this Refund Policy sometimes. We will notify you of any changes by posting the new policy on our website. You are advised to review this Refund Policy periodically for any changes. Your continued use of the Service after the changes take effect constitutes your acceptance of the new policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support team at [hi@360interview.ai].

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Last Updated: May 25, 2024  

360Interview AI